Hureka technology’s flow-based chatbot works by using a pre-defined conversational flow. When a customer triggers a conversation, the chatbot guides them through the conversation flow chart, step by step. Flow based chatbots are a quick and efficient way to interact with your users and offer them solutions and services.
A flow-based chatbot is one that works by using a pre-defined (and reined in) conversational flow. These chatbots have their conversations already mapped out like a flowchart. When a customer triggers a conversation, the chatbot guides them through the conversation flow chart, step by step. For the user, the bot would typically offer available answers as buttons. A flow-based chatbot’s conversations work toward pre-defined goals, which the bot can tell the user at the start of the chat. This means that from the offset, it’s clear to the user what they can achieve by interacting with the bot.
Flow based chatbots are a quick and efficient way to interact with your users and offer them solutions and services. The biggest advantage of a Flow based chatbot is the affordability in building them over NLP chatbots.
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Frequently Asked Questions
What is a Flow based chatbot?
A flow-based chatbot is one that works by using a pre-defined (and reined in) conversational flow. In other words, they have their conversations already mapped out like a flowchart. When a customer triggers a conversation, the chatbot guides them through the conversation flow chart, step by step, almost like an If-else flow.
Where can I use Flow based Chatbots?
A flow-based chatbot’s conversations work toward pre-defined goals, which the bot can tell the user at the start of the chat. This means that from the onset, it’s clear to the user what they can achieve by interacting with the bot.
Plus, the bot guides the user through the conversation, supplying viable answers and asking closed questions.
So, we recommend Flow-based Chatbots in any scenario where you only want to direct your users to fixed goals and outcomes.
What are the limitations of flow-based chatbots?
Flow-based chatbots can only address and answer the questions they have been programmed to answer. This can make them appear restrictive to the user and often, if the user does not find their query, it can lead to disappointment.